Privacy Policy
Tri-State Relocation
42 Central Ave
Farmingdale, NY 11735
Website: tristaterelocation.com
Effective Date: June 1 2025
Last Updated: June 1 2025
1. Introduction
Tri-State Relocation (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website tristaterelocation.com or use our moving and relocation services.
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Complete contact forms on our website
- Request quotes or estimates
- Schedule moving services
- Communicate with us via phone, email, or text
This information may include:
- Full name and contact information (address, phone number, email)
- Moving details (origin and destination addresses, moving dates)
- Inventory information
- Payment and billing information
- Special requirements or preferences
Website Information
When you visit our website, we automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system details
- Location data (general geographic area)
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences
- Provide personalized content
3. How We Use Your Information
We use your personal information to:
- Provide moving and relocation services
- Process service requests and generate quotes
- Communicate with you about your move via phone, email, and SMS
- Schedule and coordinate moving services
- Process payments and billing
- Improve our services and customer experience
- Comply with legal obligations
- Send follow-up communications and service updates
SMS and Phone Communications
By providing your phone number, you consent to receive SMS messages and phone calls from us regarding your moving services, including appointment reminders, service updates, and follow-up communications. You may opt out of SMS messages at any time by replying “STOP.”
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (such as our CRM system, payment processors, and communication platforms)
- Legal Requirements: We may disclose information when required by law, court order, or government request
- Business Protection: We may share information to protect our rights, property, or safety, or that of our customers or others
- Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
6. Data Retention
We retain your personal information for seven (7) years from the completion of services or last contact, whichever is later. We may retain certain information longer if required by law or for legitimate business purposes.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request a copy of your personal information in a portable format
- Opt-out: Unsubscribe from marketing communications or SMS messages
- Restriction: Request limitation of processing of your personal information
To exercise these rights, please contact us using the information provided below.
8. State-Specific Privacy Rights
California Residents (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
Other State Laws
We comply with applicable state privacy laws. If you are a resident of a state with specific privacy regulations, you may have additional rights under those laws.
9. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Tri-State Relocation
42 Central Ave
Farmingdale, NY 11735
Phone: (516) 548-1060
Email: contact@tristaterelocation.com
Website: tristaterelocation.com
For privacy-related inquiries, please include “Privacy Policy” in the subject line of your email.
This privacy policy was last updated on June 1 2025 and is effective as of June 1 2025.