Terms & Conditions

Tri-State Relocation · 42 Central Ave, Farmingdale, NY 11735
Last updated: August 31, 2026

These terms apply when you request an estimate from Tri-State Relocation or book a move with us. We have kept them short and plain. Your written estimate and bill of lading are the documents that govern your specific move, and if anything here conflicts with them, those documents win.

1. Estimates and quotes

Estimates are free and carry no obligation to book. An estimate is based on the information available at the time — the inventory you describe, the access at both addresses, and the dates you give us. If what we find on move day differs materially from that, the price may change. We will tell you before we start work, not after we finish.

2. Booking your move

A move is confirmed once we have agreed a date and issued you a written estimate. Any deposit required to hold a date will be stated in that estimate. We do not hold dates on a verbal agreement alone.

3. Changing or cancelling

Plans change, and closings slip. Tell us as early as you can and we will do our best to move your date rather than charge you for it. Any cancellation or rescheduling terms that carry a cost will be set out in your written estimate before you commit.

4. What we need from you

• Safe, legal access at both addresses, including parking, elevator reservations, and any building certificates of insurance your building requires
• Any permits your town or building requires for a moving truck
• Accurate information about the inventory, stairs, long carries, and anything unusually heavy or fragile
• Someone eighteen or older present at pickup and delivery, or an authorised representative you have named to us in writing

Please carry cash, jewelry, prescription medication, passports, and irreplaceable documents with you personally rather than loading them on the truck.

5. Items we cannot move

For safety and legal reasons our crews cannot transport hazardous or perishable goods. This includes flammable liquids and gases, propane tanks, aerosols, ammunition, corrosives, pool chemicals, paint and solvents, live plants, food that requires refrigeration, and pets or other live animals. If you are unsure about an item, ask us before move day.

6. Delivery windows

We provide arrival and delivery windows and we work hard to hold them. Traffic, weather, building access, and conditions outside our control can affect timing. If a window is going to move, we will contact you.

7. Payment

Accepted payment methods and when payment is due will be stated on your estimate. Payment is generally due on completion of the move unless we have agreed otherwise in writing.

8. Protection for your belongings

Movers are required to offer more than one level of liability coverage, and the options available to you — along with what each one costs and covers — will be presented to you in writing before your move, so you can choose. Basic coverage included by default is limited and is calculated by weight, not by what an item is worth to you. If you own something valuable or irreplaceable, ask us about the fuller option before move day rather than after.

9. Claims

If something is damaged or missing, tell us as soon as you notice and note it at delivery where you can. Claims should be submitted in writing to the contact details below. The claim process and the time limit for filing are set out in your bill of lading and in the coverage option you selected, and we will walk you through both.

10. Things outside our control

We are not responsible for delays or losses caused by events beyond our reasonable control — severe weather, road closures, accidents, strikes, acts of government, or a building denying access on the day.

11. Storage

Where we store your belongings, the storage period, monthly charge, and access arrangements will be set out in a separate written storage agreement.

12. Governing law

These terms are governed by the laws of the State of New York.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you book is the version that applies to your move.

14. Contact us